Frequently Asked Questions

General Questions:

  • What is a credit union?

  • How is a credit union different from a bank?

  • Are my accounts insured?

  • How can I make a deposit after hours?

HELOC Questions:

  • Do I have to use the money for home improvements?

  • Are the interest rates better than other loan options?

  • Is the interest tax deductible?

  • Are there fees and closing costs?

Bill Pay Questions:

  • Bill Pay Basics

  • Getting Started with Bill Pay

  • How Bill Pay Works

  • Bill Pay Benefits

  • eBill

Remote Deposit Capture Questions:

  • Types of Checks we do NOT allow:

  • Tips for Remote Deposit:

  • What is Remote Deposit Capture service?

  • Who’s eligible to use the Remote Deposit service?

  • How do I Enroll to use Remote Deposit Capture service?

  • When will my Remote Deposit be available?

  • Is there a limit on how much money I can deposit using the Santa Fe FCU Mobile App?

  • How will I know if there’s a problem with my remote deposit after I submit it?

  • What should I do with my paper check after using Remote Deposit Capture?

  • Are there fees for using Remote Deposit Capture?