Q: When can I start using the full services of Santa Fe FCU?
A: Existing Pamcel Community FCU members will be converted on 11/1/2025. All services will become available at that time to all members.
If you would like the services earlier, you have the option to close your Pamcel account and open a Santa Fe FCU account. It will be the responsibility of the member to notify all companies currently billing your existing account and have it moved to your new account at Santa Fe FCU. We hope to have a micro “Santa Fe FCU” branch set up in the Pampa office in June to help facilitate moving accounts for those wanting to convert early.
Q: Will I need new checks?
A: Your existing checks will continue to work. After the 11/1/2025 conversion, we will begin the process of issuing all members using the service new checks with the new routing number. These checks will be free of charge for the first 150.
Q: Will my direct deposit and other ACH bills change?
A: We will be reviewing all accounts and account numbers. IF a change is needed, you will be contacted directly by our staff and given guidance on how to proceed.
Q: Will my debit card change?
A: Your current debit card will continue to work until our planned core conversion on 10/1/2025. In the weeks leading up to the conversion you will receive a new debit card that will have a new number. This card will come with all the added benefits of:
- MoneyPass and CoOp ATM Network
- Debit Card Rewards
- Ability to lock card from your Mobile App
- Samsung, Apple and Google Pay
Q: Do the debit cards work outside of the state/country?
A: Santa Fe FCU debit cards can be used in any state and most countries if the card is presented in person. Online transactions are limited to the USA and Mexico. Give us a call if you are planning to be travelling and we will place notes on your card to let the fraud department know to expect charges out of your normal area.
Q: How will Online Banking change?
A: Our Online Banking platform comes with the following services:
- Remote Deposit – Deposit your checks from your phone
- Account to Account transfers – Move money between Santa Fe FCU and your other financial institutions.
- Person to Person transfer – send money via text or email to your friends or family
- Bill Pay – pay your bills online and sign up for ebilling with select vendors
- Loan Pay – Pay your loans online
- Savvy Money – Credit Monitoring and improvement program
